Returns & Exchanges
At CEN, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our streamlined process ensures that if a piece doesn't fit your style or size, you can exchange it or receive a refund with minimal effort.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items, including all designer tags and packaging, into a secure shipping box or the original mailer.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing